Return & Refund Policy — SolveMart

Last updated: August 22, 2026

Thank you for shopping with SolveMart. We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully.

1. Eligibility for Returns

Returns are accepted only in the following cases:

The item received is damaged or defective.

You received the wrong product (different from what was ordered).

We do not accept returns for change of mind, incorrect size selection (unless specified on product page), or buyer's remorse.

2. Time Frame

You must report any issue within 24–48 hours of delivery.

Claims made after this window may not be eligible for return/refund.

3. Proof Required

A clear photo or unboxing video of the damaged/wrong item is mandatory.

Send proof via WhatsApp or email (contact details below) along with your order number.

4. Refund / Replacement Process

Once your claim is verified, we will offer either:

A free replacement of the item, or

A full refund to your original payment method (for prepaid orders) or bank transfer/JazzCash/Easypaisa (for COD orders).

Refunds are processed within 5–7 business days after approval.

5. Non-Returnable Situations

Items damaged due to misuse after delivery.

Requests made without proper proof (photo/video).

Orders where the delivery was refused without a valid reason (COD).

6. Shipping Costs

If the return is due to our error (damaged/wrong item), we cover replacement shipping costs.

We do not offer reverse pickup; customers are not required to send the item back unless explicitly instructed by our support team.

7. Contact Us

For any return/refund request, please contact:

WhatsApp: 0319-1880477

Email: abdulraffayiftikhar58@gmail.com

Business Address: Dhoke Chaudrian, Cantt, Rawalpindi, Pakistan

SolveMart reserves the right to update this policy at any time. Any changes will be posted on this page.