FAQ
FAQ — SolveMart
1. Kya COD (Cash on Delivery) available hai?
Ji haan, hum poore Pakistan mein Cash on Delivery ki suhoolat dete hain. Aap order place karte waqt COD select kar sakte hain aur payment tab karein jab item aap tak pohanch jaye.
2. Delivery mein kitna time lagta hai?
Order confirm hone ke baad delivery mein tqreeban 7-10 working days lagte hain. Delivery time location aur courier ki availability ke hisaab se thoda vary ho sakta hai.
3. Shipping charges kya hain?
Hum poore Pakistan mein Free Shipping offer karte hain — koi extra delivery charge nahi liya jata.
4. Kya main apna order track kar sakta hoon?
Ji haan, order dispatch hone ke baad aapko tracking details email/SMS ke through bhej di jayengi taake aap apne parcel ki location dekh sakein.
5. Return policy kya hai?
Item receive karne ke 30 dinon ke andar aap return request kar sakte hain, bashart ke item unused, original packaging aur tags ke sath ho. Return start karne ke liye humein abdulraffayiftikhar58@gmail.com par contact karein.
6. Return/cancel hone par refund kaise milega?
Return approve hone ke baad refund store credit ya replacement ki soorat mein diya jata hai — taake aap wahi ya koi aur product dobara order kar sakein.
7. Agar mujhe defective ya galat item mile to?
Order receive karte hi item inspect karein. Agar item defective, damaged, ya galat mila ho to turant abdulraffayiftikhar58@gmail.com par email karein — hum issue evaluate kar ke sahi replacement ya solution dengey.
8. Kya sab products return ho sakte hain?
Kuch items non-returnable hain, jaise: sale items, gift cards, personal care products, aur custom/special order items. Baaki normal products upar diye gaye return policy ke tehat return ho sakte hain.
9. Order place karne ke liye account banana zaroori hai?
Nahi, aap bina account banaye bhi guest checkout se order place kar sakte hain.
10. Sawalat ke liye kaise contact karein?
Kisi bhi sawal ya madad ke liye aap humein abdulraffayiftikhar58@gmail.com par email kar sakte hain — hum jaldi respond karne ki koshish karte hain.